Your current app load is displayed on app's dashboard (the first tab):
Hitting the limit—App pausing ⏸
If your app hits the limit (you'll see the see the fire indicator 🔥) and on-demand consumption option is OFF, the app owner will be receiving alerts via email for 7 days. If the plan doesn't be upgraded or on-demand billing doesn't be turned ON, the app will be paused till the next billing period. Excess consumption will be taken into account during the next billing period.
Support, SLA and Backups
Free and Startup plans customers are supported by Directual community.
Pro and Business plan customers are supported by Directual team via chat, phone and email.
SLA (Service level agreement) for Business plan guarantees processing of any event in 60 seconds.
Apps on Business plan are having daily backups both for data and metadata.
Changing the plan
In order to change the plan, open the app settings.
Open app settings from the apps list
Or, open app settings within an app configuring page
If you have a discount coupon, you can use it while checking out. Click Add coupon
Downgrading the plan
If you want to downgrade app plan, go to App settings→Billing→Change plan→FREE.
You have to keep 1 developer in app in order to downgrade the plan to FREE.